Return Policy
Return Policy
Return Policy
Thank you for choosing us. We are here to ensure your complete satisfaction. However, due to the nature of our products, we would like to inform you that we cannot guarantee the possibility of returns or refunds for purchased products unless they are damaged.
To ensure that each customized product is made according to your specifications and expectations, we follow a strict made-to-order production process. This means that once an order is placed and the production process has commenced, we cannot accept returns, product exchanges, or cancellations unless they are damaged.
Important Note on Product Origin and Returns:
We want to inform you that WINTR is not the direct creator of the products we offer. Instead, we rely on carefully selected suppliers to meet your purchasing needs. This means that the products you purchase in our store are produced and delivered directly by our supplier.
While we are committed to ensuring the highest quality and precision in supplier selection and operations management, we understand that situations may arise where a product may be damaged or delivered incorrectly. In such cases, we want to reassure you that we are here to assist you.
Return and Refund Policy for Damaged or Incorrectly Delivered Products
If you receive a damaged or incorrect product due to an error on the part of our supplier, please contact us immediately and provide us with the following information:
- A detailed description of the issue with the product.
- Clear images that clearly show the damage or error with the product.
Upon receiving this information, we will forward your return or refund request directly to our supplier. We will do our best to ensure that the situation is resolved as quickly as possible.
Resolution Timeframes
The timeframes for returns or refunds may vary depending on the supplier and the complexity of the issue. However, we are committed to keeping you informed of the status of your request and working diligently to ensure a satisfactory resolution.
Contact Us
If you have any questions or need assistance with a return or refund request due to a damaged or incorrect product, please contact us. We are here to assist you and ensure that you are satisfied with your shopping experience with us.
We thank you for your trust and are committed to ensuring that each of your purchases meets your expectations.